Return Policy & Damage Claims – UPDATED 8/10/15
If you have a problem with your order, please contact me so I can make it right.
I will allow returns at my discretion. I have a lot of repeat customers and I will gladly send a replacement or process a refund if you’re truly unhappy with your order. It doesn’t happen often, but I know not everyone will be pleased with every product, especially when you haven’t been able to smell them before ordering. I reserve the right to deny refunds if I feel anyone is taking unfair advantage of my return policy. If you’re unsure about my fragrances or products, please order a sample size before ordering a full-sized product.
◾Wearable Fragrance Samples
◾Clearance & Sale products
◾Bulk, custom and special orders.
◾Any order with custom labels, and amenity-sized lotions.
DAMAGED PRODUCTS (BROKEN BOTTLES, LEAKS, ETC)
I do my best to package your order so it will arrive undamaged, but sometimes things happen that are beyond my control. Please contact us immediately upon receipt of the damaged shipment to make a damage claim. Do NOT discard the damaged items, and do not mail them back to us.
FORYOURNOSE.COM Return Policy
If you are unhappy with your order and your product is eligible for return, please do the following within 30 days of receiving your order:
- RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR APPROVAL. Contact me to let me know you would like to return the product. Please let me know which product(s) you would like to return. Tell me if you would like a refund, or if you would like a store credit that you can use for future purchases. Please tell me your reason for returning the product(s) so that I can improve my products and services.
- Pack the products you are returning carefully so they will not break, leak or spill in shipping.
- I will email you with the address for mailing the items back to me, when appropriate. It would be a good idea to insure the package, or get a delivery confirmation or tracking number. I am not responsible (and will not be able to issue a refund) for shipments that I don’t receive, or that are damaged because of inadequate packaging.
- When I have received the item(s) back from you, I will process a refund (minus shipping and handling costs) through on your credit card. If you are requesting a product exchange, your store credit will be available within a few days from the time we receive it back in the mail.