Comments Off on I have questions about your wax melts and candles.
I’ve made a special page just for wax melt and candle questions here.
Comments Off on Free Shipping
I offer free shipping to the United States for orders over $75. International customers, please use the coupon code FREESHIPINTERNATIONAL to $10 off shipping for orders over $75.
Comments Off on About ForYourNose
Comments Off on I can’t get my payment to go through. Help!
A few people have had problems either getting through the payment pages, or once they reach the PayPal site itself. This is frustrating for both of us, and I sincerely hope you’ll bear with me as I try to sort it out. Some notes:
- Some of the issues may be browser-related. I’ve noticed things go more smoothly when you’re using Google Chrome to shop on the site. If you’re using Chrome and there are still issues, it may be a problem with your firewall settings. I’ll continue to investigate this and post updates as I get more information.
- I use PayPal to process my payments because it’s easy to integrate into my site, I’ve been using it for over a decade for both buying and selling, and many shoppers are using it these days for secure payments without giving their credit card information on every site. They have excellent protection for both buyers and sellers. You DO NOT need to have a PayPal account to check out through the PayPal site. There is a link to check out with a credit card right when you are taken to the PayPal page.
- I have added a “pay by check” option for those who prefer it or are experiencing problems with the payment system. Please understand that this will add some time to how long it takes me to process your order.
- If all else fails, please CONTACT ME. I’ll be happy to give you my phone number where you can leave a secure voice mail message with your credit card information. Please understand that this is my personal mobile phone number, so I don’t want to list it publicly on my web site where spammers & scammers can access it.
Comments Off on When will my order be charged?
Your order will be charged when it’s placed. The reason for this is twofold: First, more & more people are paying with prepaid debit/credit cards, and the window for completing those transactions is very limited. If I wait to process payments, many are declined and I end up chasing payments, which results in significant shipping delays. Second, I make most of my products fresh, to order, just for you. If I wait to collect payment until after I ship, I risk getting stuck with your custom-made products. Also, my shipping system is unable to print a shipping label until your payment has been confirmed. If you have any concerns, please feel free to contact me.
Comments Off on Are your products all natural?
While a few of my products are all natural, most are not. My niche is my wide variety of fragrances, most of which are not natural.
We hate spam, and will not tolerate it in any form. We value your business way too much to do anything that could jeopardize the trust that we have worked so hard to establish with you. YOU are the reason we are in business, and we’ll do anything we can to make sure that your relationship with us is a happy one.
Comments Off on What are ForYourNose.com’s favorite fragrances?
What I’m wearing the most: Goddess Musk, Pink Cocoa, Strawberry Bread
Other favorites include:
- Amber Warmth
- Amour de Cacao (type)
- Apricot Jam Tart
- Banyan Fruit & Vetiver
- Black Raspberry & Vanilla
- Black Currant & Nectarine
- Black Vetyver Café
- Blackberry Musk
- Birthday Cake
- Candy Apple Red
- Cinnamon Cowboy
- Citrus Blackberry
- Egyptian Musk
- Fly Me To The Moon
- Ginger Milk
- Green Apple & Vanilla
- Kiss Me There
- Magnolia Marmalade
- Nut (type)
- Pink Cocoa
- Pink Sugar (type)
- Raspberry Zinger
- Sugar Berry Mousse
- Sweet Cream
- The Very Thought of You
- White Ginger & Amber (type)
Comments Off on Why did my product change or darken in color?
You’ll notice that the hue of some of our products will darken or change color after you’ve had them a while. This is a normal change caused by certain fragrance oils (especially fragrance blends that contain vanilla). This is perfectly normal, and it does not mean there’s anything wrong with the product. We could add chemicals to our products to prevent this, but we believe less is more when it comes to chemicals & skin care, so we have chosen not to use them.
Comments Off on Do you use mineral oil in your lotions?
What my lotions DON’T contain can be as important as what they DO contain:
Comments Off on How much will my shipping cost?
Your cost for shipping will depend on several factors, including the total weight of your order and the shipping method you choose. If you would like to calculate your shipping costs BEFORE you finalize your order, you can use the shopping cart to give you a shipping total.
Occasionally, my cart will calculate your shipping charges much higher than actual costs, depending on what you’re ordering. If your actual shipping costs are significantly lower than what you were charged, I will process a partial shipping refund.
If you have any questions, please feel free to contact me.
Comments Off on Do you ship internationally?
I’d love to ship everywhere, but I need to be watchful of credit card fraud in high risk areas. I’m also unable to ensure delivery once a package leaves the US, so I can’t be responsible for replacing lost packages overseas. However, I am able to ship to select countries. If you don’t see your country on the list of approved countries, please contact me to discuss your order.
Comments Off on How can I contact you?
Comments Off on I can’t figure out how to order online. Can I just send you an email with my order and credit card information?
I can’t figure out how to order online. Can I just send you an email with my order and credit card information?
Please, for your own safety, DO NOT DO THIS! It is ABSOLUTELY NOT SAFE to send credit card information by email. Email is NOT a secure way of sending sensitive information, especially financial information.
If you are unable to use my online ordering system, please contact me with the details of what you’d like to order and I can send you a money request.
Comments Off on Do you offer Braille labeling?
Yes, I do! Please give me a note requesting Braille labels in the comments section of your order. There is no extra charge for this service.
Comments Off on Do you offer custom labeling?
Comments Off on What shipping methods are available?
USPS Priority Mail – Some tracking is available, and signature confirmation of delivery is available for an additional $2.50 (not available on all orders).
Due to the extra costs of shipping small orders via USPS First Class, I have removed this from my available shipping options.
TO AVOID DELAYS AND LOST PACKAGES, PLEASE DOUBLE CHECK THE ACCURACY OF YOUR SHIPPING ADDRESS. I CAN NOT BE RESPONSIBLE FOR LOST OR MISDIRECTED PACKAGES DUE TO INCORRECT ADDRESSES. IF WE HAVE A QUESTION ABOUT YOUR ADDRESS, I WILL CONTACT YOU BY EMAIL & I WILL HOLD YOUR ORDER UNTIL I GET YOUR RESPONSE.
Comments Off on How do I change or cancel my order?
Orders can only be cancelled until I’ve started processing them. Once I have started processing your order, I cannot cancel it. Please see my retail return policy for product returns. If you want me to add items to your order, please submit a second order for the additional items and give me a note to combine shipping. I will manually refund the difference in shipping costs.
Comments Off on Which forms of payment do you accept?
I currently accept Visa, MasterCard, Discover, American Express, and PayPal. All payments are processed through PayPal, but you DO NOT need a PayPal account to pay by credit card.
Comments Off on Do you have a catalog?
Because I add new products & fragrances to my line fairly often, I do not offer a printed catalog. It’s also much more cost effective for me to keep my web site updated rather than offering a catalog. Keeping my costs down means better pricing for my customers.
Comments Off on Help! I need my order by a certain date!
Rush Orders – Although I always strive to process your order as quickly as possible, there may be times that you need me to process your order extra fast. Please contact me BEFORE you order to discuss whether or not I can meet your deadline.
Comments Off on My shipping total seems high. Don’t you ship with Flat Rate Boxes?
Yes, I do. I use flat rate boxes whenever possible, and then I give a partial shipping refund.
Comments Off on I see other companies selling products made with “natural” preservatives. Do you use them?
You’re right, some companies do use them. But my research indicates they’re not always reliable or effective, and I prefer to be sure I’m selling as safe a product as possible. I hope to eventually find a reliable natural preservative that will work consistently in emulsion formulas. In the meantime, that’s one of the reasons I’m working to add more products to our web site that don’t require a preservative. (For example: After-Bath Body Oil Sprays and Solid Lotion Sticks)
Comments Off on Are your products tested on animals?
Absolutely not. Never, ever.
Comments Off on Can I get my (product) unscented?
Yes, I offer unscented as an option. Just select “unscented” from the drop-down fragrance list.
Comments Off on Why is a fragrance discontinued?
Sometimes my perfumers discontinue certain fragrances and I have no choice but to discontinue it, unless I can find another perfumer that makes it. Also, if a particular fragrance isn’t selling well, I will sometimes discontinue it to make room for new fragrances. If you are looking for a fragrance that I have discontinued, I may be able to get it for you as a special order. Please contact me for details.
Comments Off on What if I don’t like what I bought? / What’s your return policy?
RETURN POLICY & DAMAGE CLAIMS – UPDATED 8/10/15
If you have a problem with your order, please contact me so I can make it right.
I will allow returns at my discretion. I have a lot of repeat customers and I will gladly send a replacement or process a refund if something leaks in shipping or if you’re unhappy with your order. If you’re unsure about my fragrances or products, please order a sample size before ordering a full-sized product.
◾Wearable Fragrance Samples
◾Clearance & Sale products
◾Bulk, custom and special orders.
◾Any order with custom labels, and amenity-sized lotions.
DAMAGED PRODUCTS (BROKEN BOTTLES, LEAKS, ETC)
I do my best to package your order so it will arrive undamaged, but sometimes things happen that are beyond my control. Please contact me immediately upon receipt of the damaged shipment.
Comments Off on Why is the packaging different from a previous order?
Although I try to keep my packaging consistent, I sometimes need to look for the most cost-effective packaging in order to keep my prices reasonable. I always strive to provide you with top quality handcrafted products and attractive packaging.
Comments Off on Do you have a retail storefront?
No, I do not have a retail store. All my sales are conducted online.
Comments Off on Do you sell fragrance oils?
No, I do not sell bulk/wholesale fragrance oils.