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Return Policy & Damage Claims

Although the vast majority of our customers are very satisfied with our product and our personal service, we realize we can't please all the people all the time. This is especially true when people are buying a fragrance product without smelling it first.

If you are unsure about our fragrances or if you will like our products, we recommend that you order a SAMPLE SIZE first. At this time, select sample sizes are returnable; other products are not.

Only select sample sizes are returnable. Please read individual product description pages for more information.

These products are NOT returnable:

• Wearable Fragrance Samples
• Regular size products
• Clearance & Sale products
• More than one bottle or jar of any sample size. For example, if you order 6 sample bottles of Shea Butter Lotion, only ONE of them is returnable.
• Bulk, custom and special orders.
• This includes any order with custom labels, and amenity-sized lotions.

DAMAGED PRODUCTS (BROKEN BOTTLES, LEAKS, ETC)
We do our best to package your order so it will arrive undamaged, but sometimes things happen that are beyond our control. Please contact us immediately upon receipt of the damaged shipment to make a damage claim. Do NOT discard the damaged items, and do not mail them back to us.

RETAIL RETURN POLICY

If you are unhappy with your order and your product is eligible for return, please do the following within 30 days of receiving your order:

1. RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR APPROVAL. Email us to let us know you would like to return the product. Please let us know which product(s) you would like to return. Tell us if you would like a refund, or if you would like a store credit that you can use for future purchases from us. Please tell us your reason for returning the product(s) so that we can improve our products and services.
2. You are responsible for all shipping costs.
3. Pack the products you are returning carefully so they will not break, leak or spill in shipping.
4. We will email you with the address for mailing the items back to us. It would be a good idea to insure the package, or get a delivery confirmation or tracking number. We are not responsible (and will not be able to issue a refund) for shipments that we don't receive, or that are damaged because of inadequate packaging.
5. When we have received the item(s) back from you, we will put a refund (minus shipping and handling costs) through on your credit card or we will mail you a check if you paid by check or money order. If you are requesting a product exchange, your store credit will be available within a few days from the time we receive it back in the mail.

WHOLESALE CUSTOMERS, PLEASE SEE THE FORYOURNOSE.COM WHOLESALE POLICY FOR WHOLESALE RETURNS.